Shipping policy
Shipping Policy
Order Processing
All orders are processed within 1–5 business days. Processing times may vary depending on product availability, supplier stock, weekends, and holidays.
Once your order has been shipped, you will receive a confirmation email with tracking information.
Worldwide Shipping
WEXONI offers worldwide shipping to supported destinations.
Delivery times vary depending on the destination country, local carrier, customs processing, and other factors outside our control.
Estimated delivery times are provided where available during checkout or after your order has been shipped.
Please note that delivery estimates are not guaranteed.
Shipping Cost
We offer free standard shipping worldwide on eligible orders.
Additional shipping or processing options may be available during checkout.
Tracking
Tracking is provided for shipped orders whenever available.
After your order has been dispatched, you will receive an email containing your tracking information.
Please allow some time for tracking updates to appear after the carrier receives the package.
Customs & Import Taxes
International orders may be subject to customs duties, VAT, import taxes, or other charges imposed by the destination country.
Any applicable customs duties, taxes, or import fees are the responsibility of the customer unless otherwise stated during checkout.
WEXONI is not responsible for delays caused by customs authorities.
Incorrect Shipping Address
Please carefully check your shipping information before completing your order.
If you notice an error, contact us as soon as possible at support@wexoni.com.
Once an order has been processed or shipped, we may not be able to change the delivery address.
We cannot guarantee replacement or reimbursement for orders delivered to an incorrect address provided by the customer.
Lost Packages
If your order has not arrived within 35 business days after shipment, please contact us at support@wexoni.com.
We will review the tracking information and work with you to resolve the issue.
Damaged Items
If your order arrives damaged, please contact us as soon as possible at support@wexoni.com.
Please include your order number and, where possible, photos or videos showing the damage so we can review the issue.
Delivery Delays
Occasional delays may occur due to customs processing, carrier disruptions, holidays, weather conditions, high shipping volumes, or other circumstances outside our control.
We will do our best to assist you if your shipment is significantly delayed.
Questions?
For any questions regarding shipping, tracking, or delivery, please contact us at: